Who We Are

Infotech Prism operates from Abbotsford, British Columbia, providing investment education and financial literacy programs to Canadians. We're committed to helping individuals understand investment strategies while maintaining the highest standards of privacy protection under Canadian law.

This policy explains how we collect, use, and protect your personal information when you interact with our website, educational programs, or services. We follow the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).

Information We Collect

Personal Information You Provide

When you register for our programs or contact us, we collect:

• Contact details: Your name, email address, phone number, and mailing address
• Educational background: Information about your current knowledge level and learning goals
• Financial experience: Your investment experience level and areas of interest
• Program preferences: Course selections and preferred learning formats
• Payment information: Billing details for program enrollment (processed securely through third-party payment processors)

Automatic Information Collection

Our website automatically collects certain technical information:

• IP address and general location information
• Browser type, operating system, and device information
• Pages visited and time spent on our website
• Referring websites and search terms used
• Session recordings for website improvement (anonymized)

How We Use Your Information

Specifically, we use your personal information to:

1. Process your enrollment in educational programs and manage your account
2. Deliver course materials, assignments, and personalized learning content
3. Communicate about program updates, schedules, and important announcements
4. Provide customer support and respond to your inquiries
5. Analyze learning outcomes and improve our educational content
6. Send relevant educational resources and market insights (with your consent)
7. Comply with legal requirements and protect against fraud
8. Maintain accurate records for certification and accreditation purposes

Marketing Communications

We'll only send marketing emails about new programs or educational content if you've given us permission. You can withdraw consent anytime by clicking unsubscribe in our emails or contacting us directly.

Information Sharing and Disclosure

We don't sell your personal information to third parties. We only share information in these specific situations:

Service Providers

We work with trusted companies that help us operate our business:

• Learning Management System: Hosts course content and tracks your progress
• Email Services: Sends program communications and educational updates
• Payment Processing: Handles enrollment payments securely
• Web Analytics: Helps us understand how people use our website
• Customer Support: Assists with technical issues and inquiries

Legal Requirements

We may disclose information when required by Canadian law, court orders, or to protect our rights and the safety of our students and staff.

Business Transfers

If Infotech Prism is sold or merged with another company, student information may be transferred as part of the business assets. You'd be notified before this happens.

Data Security and Protection

Protecting your information is a priority. We use multiple layers of security:

Technical Safeguards

• SSL encryption for all data transmission
• Secure cloud storage with regular backups
• Regular security audits and vulnerability testing
• Restricted access to personal information on a need-to-know basis
• Multi-factor authentication for staff accounts

Physical and Administrative Security

• Locked offices and secure document storage
• Background checks for employees with data access
• Regular privacy training for all staff
• Clear data handling policies and procedures

While we implement strong security measures, no system is completely secure. We encourage you to use strong passwords and keep your login information confidential.

Your Privacy Rights

Under Canadian privacy law, you have several important rights regarding your personal information:

1. Access: Request a copy of the personal information we have about you
2. Correction: Ask us to fix any incorrect or incomplete information
3. Withdrawal of Consent: Stop us from using your information for marketing or other non-essential purposes
4. Portability: Get your information in a format you can use elsewhere
5. Complaint: File a complaint with the Privacy Commissioner if you're not satisfied with how we handle your information

How to Exercise Your Rights

To make any of these requests, email us at [email protected] with "Privacy Request" in the subject line. We'll respond within 30 days and may need to verify your identity before processing your request.

Data Retention

We keep your information only as long as necessary for legitimate business purposes:

• Active students: Information retained while enrolled plus 7 years for certification records
• Marketing contacts: Until you unsubscribe or ask us to remove you
• Financial records: 7 years as required by Canadian tax law
• Website analytics: Anonymized data kept for up to 2 years
• Support communications: 3 years for quality assurance purposes

After these periods, we securely delete or anonymize your information. Some information may be kept longer if required by law or for legitimate legal purposes.

International Data Transfers

Some of our service providers are located outside Canada, particularly in the United States. When we transfer your information internationally:

• We ensure adequate protection through contractual safeguards
• We work only with providers who meet Canadian privacy standards
• We limit transfers to what's necessary for service delivery
• We monitor compliance with our privacy requirements

Your information may be subject to foreign government access laws, but we'll notify you if we're legally required to disclose your information to foreign authorities.

Cookies and Website Technology

Our website uses cookies and similar technologies to improve your experience:

Essential Cookies

These are necessary for the website to function properly and cannot be disabled:

• Login session management
• Shopping cart functionality for course enrollment
• Security and fraud prevention

Optional Cookies

These improve your experience but require your consent:

• Analytics cookies to understand website usage
• Preference cookies to remember your settings
• Marketing cookies for relevant advertising (if you opt-in)

You can control cookie settings through your browser, but disabling essential cookies may affect website functionality.

Changes to This Policy

We review and update this privacy policy regularly to reflect changes in our practices or legal requirements. When we make significant changes:

• We'll post the updated policy on our website
• We'll email active students about important changes
• We'll update the "Last Updated" date at the top of this policy
• For major changes, we may ask for your renewed consent

We encourage you to review this policy periodically, especially before providing new personal information or enrolling in programs.